The availability of the customer and technical support that a website hosting company offers can tell you a lot about the services they provide too. In the event that you're allowed to use just emails and / or tickets, you have most probably come across some reseller and not the actual web hosting provider. If this is the case, you may have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for additional assistance. When the provider provides you with several means of communication with short response time available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll enjoy well-timed assistance and quality support since they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it is generally much better to have the option to get hold of your hosting company directly through your preferred way of communication.

24/7 Customer Support in Website Hosting

We provide 24/7 billing, customer and technical support for our website hosting service. Even if you are not our client yet and you have questions, we can assist you promptly and give you the necessary information, so as to give you the choice to make an informed decision when you purchase your new hosting account. We are available any time, including weekends and holidays, and we provide you with multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we have a couple of phone numbers internationally, therefore you'll be able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you are able to benefit from our 24/7 technical support services even on public holidays. All of your websites will be available at all times and so will we. With a number of connection options, you're able to pick the easiest method to contact us and inquire about our solutions in case you do not have an account yet, or request support if you're already one of our customers. You're able to call us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour answer time warranty, although it hardly ever takes over 20 min to get assistance no matter the complexity of the problem. With our customer and technical support services, we are there for you every time you need us, not several days after that.

24/7 Customer Support in VPS Servers

When using our Linux VPS servers, you'll never have to wait for more than 1 hour so as to receive support for any situation that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We have local telephone numbers in a couple of countries globally plus a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the different ways of communication, so no matter what your question or issue is, there'll always be someone to assist you promptly. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we provide come with 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers we have around the globe or you can use our live chat service and talk with a live representative. For entirely tech problems that need the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to monitor a particular problem. The answer time for them rarely surpasses half an hour, which means that you can forget about waiting for an entire day to receive help. Our support service is available for all the server-related matters, and the pre-installed software. When you'd like to receive help with third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all plans.