Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you’re browsing through your files or customizing different settings. The ticketing system is being closely monitored 24/7/365 by our support engineers and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain help. In contrast with some other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request information with regards to any billing or technical problem. In addition, you can see a collection of informational articles, which will help you handle the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything from one place, so we’ve implemented a support ticket system into the custom-built Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to manage the correspondence with our tech support team together with your hard disk space, so you won’t need to remember an additional login name for another system. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse while you are browsing the content within your semi-dedicated account. In addition, you can search through older tickets using an intelligent search filter or check applicable knowledgebase articles, which contain solutions to commonly encountered problems. The built-in trouble ticket system is monitored 24x7x365 with the maximum response time being just one hour, so there will always be somebody to assist you.