One-Hour Response Guarantee in Website Hosting
In case you’re using any of our website hosting service and you have an inquiry or encounter a certain challenge, you can contact us 24x7x365 by posting a customer support ticket or by writing an e-mail and we guarantee that you will get a response in no more than 1 hour. If the issue can be solved, we’ll do it before we respond to you, whereas if there’s something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what workable solutions to try out, and so on. Usually, you will get an answer within half an hour max, which means that waiting around for hours and hours on end or even for more than one day to obtain help is something unthinkable. Our sixty-minute response guarantee is valid for any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of precisely how important it is to get swift help, we guarantee that you will never have to wait around for more than sixty minutes to obtain a reply to any ticket that you send through your semi-dedicated server CP. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any query regardless of what its nature is – billing, general or technical. Also, our customer and technical support team is available to you 24-7-365, so even in case you submit a ticket during public holidays, you’ll always get an immediate reply, which will contain the answer to an inquiry, the solution to a predicament or the information necessary to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to spend a whole day waiting for a reply like you would with plenty of other hosting providers.