If you ever have any enquiries in regards to the web hosting service in general or you experience a problem with your websites, you will need to touch base with the respective web hosting company’s client support team. It may not matter how swiftly they will respond if you’ve got an inquiry of a generic nature, but a problem like a messed up software app update, for example, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be down. In case you offer goods or services online, any outage will influence your site in an unfavorable way and you can lose current or potential customers. Many hosting providers, especially resellers, respond to e-mails and tickets within twenty four hours, but in the online era that’s much too long, as clients will hardly ever come back to a website that’s not functioning correctly over an extended time period.

One-Hour Response Guarantee in Website Hosting

In case you’re using any of our website hosting service and you have an inquiry or encounter a certain challenge, you can contact us 24x7x365 by posting a customer support ticket or by writing an e-mail and we guarantee that you will get a response in no more than 1 hour. If the issue can be solved, we’ll do it before we respond to you, whereas if there’s something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what workable solutions to try out, and so on. Usually, you will get an answer within half an hour max, which means that waiting around for hours and hours on end or even for more than one day to obtain help is something unthinkable. Our sixty-minute response guarantee is valid for any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of precisely how important it is to get swift help, we guarantee that you will never have to wait around for more than sixty minutes to obtain a reply to any ticket that you send through your semi-dedicated server CP. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any query regardless of what its nature is – billing, general or technical. Also, our customer and technical support team is available to you 24-7-365, so even in case you submit a ticket during public holidays, you’ll always get an immediate reply, which will contain the answer to an inquiry, the solution to a predicament or the information necessary to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to spend a whole day waiting for a reply like you would with plenty of other hosting providers.