A 60–Minute Ticket Response Time Guarantee
All your support requests will be responded to in no more than sixty minutes after the support ticket or email is submitted. If your issue requires further assistance from an admin, we will direct the support ticket or the email to the person in charge, without delay and we will leave a comment to notify you that more time will be needed for reaching the optimal solution. If you order the Managed Services package, all of the tasks included there will be carried out whenever you decide.
A Premium–Quality Tech Support Service
Should you require help while using the Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, do not hesitate to get in touch with our customer support team at any moment via the ticketing system. In addition, if you need help administering your server, you can order the Managed Services package, that includes OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup hard drive space, etc.
An Easy–to–Navigate Help Area
We have provided the Control Panel with an exhaustive knowledgebase, which includes detailed explanations of all its features and functions. Plus, we have filmed exhaustive video tutorials that will further reveal to you how to perform a particular action or solve a common problem. All the how–to articles and the tutorial videos are easily accessible from each section of the Control Panel through the Videos and Help buttons situated in the top right corner.