Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help crew is qualified to instantly deal with all of our website hosting service users’ questions and assistance demands. Via our ticket system, it’s possible to send your question and a support crew representative will likely go back to you in only maximum sixty minutes. Basically, practice has proved that the normal response time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a group of qualified technicians who’re prepared to answer your query as soon as possible. You’ll be able to get in touch with the technical support staff by launching a help support ticket from your Control Panel or by submitting us an e–mail. On business days, you may also contact us on the telephone or take advantage of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • RadialHosting has integrated a detailed information base into the Control Panel that will help you get very helpful step by step instructions at any time. Each section of the Control Panel features its own contextual guide area displaying a variety of how–to articles. We have also organized educational videos to ensure that you get a far better visual representation of precisely how to complete any given job.