A 99.9% Server Uptime
We have built our website hosting system using reliable hardware components and significantly customized software. Our admins have installed a customized version of Security–Enhanced Linux on our hosting servers to ensure maximum security and reliability. We have set up a number of denial–of–service protection devices coupled with very powerful firewalls to make sure our network is impregnable and secure.
All website hosting service packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
To be able to supply a good–quality hosting service, you can rarely lean on the default network configuration in a datacenter. We’ve built our own custom internal network in order to ensure the best possible connection speed with the rest of the world.
And because of this, irrespective of which data centers you select: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to lessen all potential risks with our cloud hosting plans and while we provide exceptional support, there are times when the client is simply not satisfied with what we are offering. Or he wants to switch to a more powerful web hosting service, like a VPS server or a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully happy, you will receive your money back.
24/7 Technical Support
In the event that you operate a hosting company, your technical support engineers are very important. Because of this, we have punctiliously handpicked a very professional group of technicians, each with several years of practice behind his back. Thanks to them, we offer 24x7 support with all our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All questions are replied to in less than one hour and our average support ticket response time is less than twenty minutes!